Terms of Use and Privacy Policy.

Ao utilizar este site, você concorda com os Termos de Uso e com a Política de Privacidade.

Proteção da sua privacidade

You are our top priority. In the skies and on the web. We follow this Terms of Use and Privacy Policy to protect your personal information. It details theinformation we collect, how we use it, when it is shared with others and how we safeguard its confidentiality and security.

Quem somos

oneworld® Management, Inc is a Delaware corporation.

Our member airlines and their services

The oneworld alliance of airlines and affiliates includes companies commonly known as American Airlines, British Airways, Cathay Pacific Airways, Finnair, Iberia, Japan Airlines, LATAM Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines, SriLankan Airlines, and their affiliates (“Member airlines”). Royal Air Maroc is a oneworld member elect. Fiji Airways is a oneworld connect partner, provides a subset of oneworld benefits. For more information, visit www.oneworld.com/oneworld-connect.

Business with any of those airlines or any others, including any ordered via this website, will be governed exclusively under their respective contracts of carriage (which may be published under varying titles) or other terms specified by such other third party regardless of any conflict with the Terms of Use and Privacy Policy. None shall be jointly or severally liable for any other or be deemed to have consented to the application of any law or jurisdiction of any court because their services were contracted via this website. oneworld shall not be liable, regardless of the theory on such a claim may be based, for the performance or failure to perform, of any of the foregoing. oneworld member airlines and others whose services may be offered via this website together or individually will not be liable for any direct or indirect loss arising from the use of information, materials and services offered via this website or links from this website

Coleta de informações pessoais

Residents of the European Union have certain rights under EU law to requestaccess to "Personal Data" we collect and/or process, as well as to requestmodification, deletion or limitations on use or transfer of such information. If you are an EU resident and would like to make such a request, please contact privacyofficer@oneworld.com.

When we collect personal information it is to: (i) provide the variousservices offered via this website, including orders/reservations for services to be provided by our member airlines and others, (ii) better understand your needs, and (iii) aggregate information with its member airlines and others for analysis. This information is collected from a variety of sources, including: (i) when you provide us with information, (ii) when your internet browser connects to our website, (iii)oneworld member airlines, and (iv) third parties who provide other services to you. By providing your personalinformation via this website you consent to its collection. The personal information we collect through these various sources may include, but is not limited to: (i) name, addresses and telephone numbers, (ii) email addresses,telephone, fax and pager numbers, (iii) frequent flyer account information,(iv) travel information, (v) nationality and country of residence, (vi) use of self-service devices, flight status notifications and online check-in, (vii) information provided via survey, focus group or other market researchactivity, and (viii) information provided to travel agents and/or customer service representatives.


"Cookies" refers to certain technology that may generally be used to provide tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then be stored on your system. A "cookie" marks and identifies visitors on a website to allow customers to enter customised information and have it available on subsequent visits. Pages at oneworld.com may use cookies so that oneworld can provide a customer with access to information when a customer returns to oneworld web site.

Embora tenha havido discussões sobre as implicações de privacidade dos cookies, é importante que os clientes da oneworld saibam que os cookies não leem o disco rígido e não podem ser usados ​​para revelar novas informações que você tenha optado por não revelar. A oneworld também pode usar cookies para registrar a sua atividade no website. Tudo que a oneworld descobre com esses registros será usado para enriquecer a experiência dos nossos usuários em nosso site.  It will help oneworld understand what you like and do not like, so oneworld can focus its energies more effectively and provide you with better data.

Informações agregadas

When you visit this website, we may use cookies, tags and associatedtechnologies to collect non-personal information such as your browser type, your operating system, the name of your internet service provider and the web pages you have visited. Essas informações agregadas não o identificam pessoalmente. Information that does not identify you personally, including from which personally identifiable information has been removed, is not subject to the limitations on disclosure in the Legal and Privacy Policy.


Este website contém links para outros sites. Please note that oneworld's Terms of Use and Privacy Policy applies only to information collected by oneworld via this website. oneworld is not responsible for the content or privacy practices of external sites

Com quem compartilhamos suas informações pessoais?

To respond to inquiries that you may send via this website, for example, with regardto availability of services, we may share your information with third-party processors that provide such information. To provide you with services that are provided by third parties, including our member airlines, we may share your personal information with such third parties and/or thirty-party processors that receive such data on their behalf, for example, that accept and make applicable airline reservations. Such parties are based in the various countries in which our member airlines, such third-party service providers and/or their third-party processors are based, including, without limitation, Argentina, Australia, Brazil, Chile, China, Colombia, Ecuador, Finland,Germany, Japan, Jordan, Malaysia, Peru, Qatar, Russia, Spain, Sri Lanka, United Kingdom, and United States. Such parties may share your personalinformation in furtherance of the provision of those services. Todas as partes que recebem informações pessoais também podem usar essas informações pessoais conforme especificado em suas próprias políticas de privacidade (se houver). In those cases, in which you identify yourself as part of a group or as an employee of an employer in connection with ordering services via this site, for example, by those making reservations or obtaining training via this website, we may share information regarding such use with such group and/or employer.

Charges and credit card information

Quando você solicita serviços através deste website, podemos coletar e processar suas informações de cartão de crédito, que serão compartilhadas como previsto anteriormente. To pay forcertain services ordered, please follow instructions provided.

Comunicação de Marketing e Promoções

A oneworld e terceiros agindo em nosso nome podem entrar em contato com você por e-mail com notícias de marketing e ofertas promocionais, a menos que você tenha optado por não receber essas comunicações, o que pode ser feito através de links que aparecem em todas as comunicações eletrônicas.

Termo de Isenção de Responsabilidade

A oneworld não faz qualquer declaração e não dá nenhuma garantia (expressa ou implícita) quanto à integralidade deste website ou exatidão das informações que ele contém ou que são fornecidas através deste website. All implied terms including, but not limited to merchantability, fitness for a particular purpose or non-infringement are hereby disclaimed. oneworld does not warrant that this site will operate without interruptions, be timely, secure or error-free. oneworld does not warrant that the site or its contents are free from viruses or problems and oneworld is not responsible for any harm causedby use of this website. oneworld's absolute limit of liability in all cases and for any claim whatsoever based on or related to this site, will be, in the aggregate, one US dollar. oneworld will not be liable for any special, indirect or consequential loss you may suffer, even if informed of the possibility of such damages. oneworld will not be liable for any loss of profits, loss of business, loss of data, loss of contracts, loss of savings, loss of use or any other economic loss.

Trademark and copyright

Trademarks, brands and copyright material contained on this website belong to oneworld Alliance, LLC or the applicable aember airline or third party. Nenhum desses materiais pode ser reproduzido sem o prévio consentimento por escrito dos proprietários aplicáveis​​, exceto para uso pessoal em forma não pública. Nenhuma informação fornecida através deste website pode ser republicada de qualquer forma, em qualquer fórum público. Automated access to this website, for example, via a "screenscraper," "bot," etc. is prohibit


If, for any reason, any portion of the Terms of Use and Privacy Policy will be determined by a competent authority, ie, court or arbitrator, to be void or unenforceable, then (a) that portion will be of no effect, (b) the balance will remain in full force and effect, and (c) these Terms and Conditions will be interpreted and performed as though the stricken portion were replaced with a valid and enforceable provision that comes as close as possible to expressing the intention of the stricken provision.

Choice of law and venue

Os Termos de Uso e Política de Privacidade serão regidos e interpretados de acordo com as leis dos Estados Unidos e do Estado de Nova York, sem que haja conflito com outra forma aplicável dos estatutos e regulamentos legais, e sujeitos à jurisdição exclusiva dos tribunais da Justiça Federal do Distrito Sul de Nova Iorque, sem consideração a alegações de tratar-se de foro inadequado. You waive all right to trial by jury in any action, proceeding or counterclaim arising out of or in connection with the Terms of Use andPrivacy Policy. Qualquer julgamento obtido a partir de corte anterior será executável em qualquer tribunal de jurisdição competente. Você concorda em reembolsar a oneworld por quaisquer custos incorridos pela oneworld em defender qualquer assunto levado a tribunal que não o permitido nos termos deste instrumento ou por qualquer reclamação além da permitida por este instrumento. A qualquer tribunal será permitido conceder a reparação anterior.


If you have any questions, concerns or complaints about the way in which your personal information is collected or used by oneworld or desire, for a legitimate purpose, to access, review or correct such information, please contact the oneworld Privacy Officer at privacyofficer@oneworld.com. To ensure that privacy is maintained, communications regarding personal information previously provided may only be done via the e-mail addressprovided when such information was originally provided.


oneworld reserves the right to modify the Terms of Use and Privacy Policy,including retroactively, at any time without prior notice.

Atualizado em 25 de maio de 2018