Question 1

Relax In More Premium Lounges Around the World

Accepted Answer

To be eligible, you must be departing on a flight that is both marketed and operated by a oneworld member airline. Some lounges may get busy at peak times, and access to them may be restricted as a result. Eligible customers have access to lounges operated by a third party if contracted by the airline on which they are traveling. Arrivals lounges are excluded. Spa and Pre-Flight Dining facilities are excluded. British Airways' Concorde lounges are excluded. The general oneworld lounge access policy differs from the lounge access policy for oneworld connect. Visit the Fiji Airways member page for details. Other exceptions may apply (see below).

Question 2

oneworld Lounge Access for Frequent Flyers By Tier Status

Accepted Answer

Enjoy exclusive access to premium airport lounges around the world with oneworld Emerald or Sapphire frequent flyer tier status. Members of oneworld airline frequent flyer programmes with the equivalent of oneworld Emerald or Sapphire tier status can use lounges offered by oneworld airlines when departing on any flight marketed and operated by any oneworld member airline, regardless of cabin class being flown (exceptions are noted below).Emerald tier frequent flyers can use First Class, Business Class or frequent flyer lounges.Sapphire tier frequent flyers are welcome in Business Class* or frequent flyer lounges. (*does not include Qantas Domestic Business Lounges)Emerald and Sapphire members may invite one guest to join them in the lounge. The guest must also be travelling on a flight operated and marketed by a oneworld carrier. You must be prepared to show your boarding pass and frequent flyer membership card, with oneworld Emerald or Sapphire tier status, to access a lounge. Access is available on the day of travel (or before 06:00am the following day), at the airport from which the oneworld flight on which the eligible customer is travelling departs.

Question 3

oneworld Lounge Access for First Class or Business Class Customers

Accepted Answer

Indulge yourself before departure in a wider range of airport lounges when you fly First Class or Business Class with any oneworld member airline, though exclusions apply. Customers flying First or Business Class have access to the equivalent class of lounge regardless of their frequent flyer status. First Class passengers may use a Business Class or frequent flyer lounge if a First Class lounge is not available. First Class passengers may invite one guest to join them in the lounge. The guest must also be travelling on a flight operated and marketed by a oneworld airline. Access is available on the day of travel (or before 06:00am the following day), at the airport from which the oneworld flight on which the eligible customer is travelling departs.Connecting between oneworld marketed and operated flights: First and Business Class customers connecting on the same day of travel, or before 06:00am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight. You must be prepared to show your boarding pass for travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.

Question 4

oneworld Lounge Access for Infants and Children

Accepted Answer

Infants under 2 years will not be counted as a guest when travelling with an eligible adult customer. Children travelling as a unaccompanied minor (aged between 2 and 11 years) who are eligible for lounge access, must be accompanied by an adult who will be counted as their guest. Children travelling as a young passenger (YP aged between 12 and 17 years), who are eligible for lounge access do not require an accompanying adult, except where local laws mandate otherwise. Please note that some lounges provide self-service alcohol and local liquor laws may restrict entry for individuals under a certain age. For example, in Japan the ages are 12-19 years and in the US it may be up to 21 years. Please contact your operating airline for more information.

Question 5

Alaska Airlines, American Airlines and Qantas Paid Programmes

Accepted Answer

Alaska Airlines, American Airlines and Qantas offer programmes enabling customers to pay to gain access to their lounges. These programmes are not part of the oneworld agreement, and members of these programmes are not entitled to access lounges under the oneworld agreement.

Question 6

Alaska Airlines Mileage Plan Members and Premium Customers

Accepted Answer

Alaska Airlines Mileage Plan MVP GOLD 100K, 75K, and MVP GOLD members may access oneworld lounges when travelling to somewhere outside of the U.S., Canada, or Mexico.Additionally, Alaska Airlines customers on Alaska Airlines operated domestic flights, connecting to or from an international long-haul flight in a premium cabin on the same day, are eligible for oneworld lounge access before the domestic flight.For more information, visit Alaska Airlines' website.

Question 7

American Airlines AAdvantage Members and Premium Customers

Accepted Answer

International North American FlightsAmerican Airlines AAdvantage members, regardless of their tier status or class of travel, are not eligible for access to oneworld member airline lounge when travelling solely on North American flights between the U.S., Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Caribbean. Limited Time Offer: Effective 1 April 2021, American Airlines First and Business Class customers, as well as American Airlines AAdvantage Executive Platinum, Platinum Pro and Platinum members will be eligible for lounge access to AA Admirals Clubs when travelling on an AA operated international flight. For more information, visit American Airlines’ website.Domestic FlightsAmerican Airlines AAdvantage members, regardless of their tier status or class of travel, are not eligible for lounge access when travelling solely on domestic U.S. flights (some exceptions apply). For more information, visit American Airlines' website.Premium CustomersCustomers traveling in First or Business class, who do not hold oneworld Emerald or Sapphire status, are not eligible for lounge access when travelling on American Airlines domestic flights solely within U.S., between U.S. and Caribbean, between U.S. and Mexico (except Mexico City), or Canada, other than the exception listed below:Customers traveling in First or Business class on select non-stop domestic U.S. transcontinental flights (JFK-LAX and JFK-SFO, and vice-versa) are eligible for lounge access.

Question 8

SriLankan (UL) FlySmiLes Exceptions

Accepted Answer

Lounge access is not applicable for SriLankan Airlines' FlySmiLes Platinum and Gold members travelling in Economy class out of Male (MLE), Gan (GAN), Trivandrum (TRV), Tiruchirappalli (TRZ), Chennai (MAA), Madurai (IXM), Bangalore (BLR), Cochin (COK), Coimbatore (CJB) and Hyderabad (HYD) to Colombo (CMB) and vice versa on SriLankan Airlines-operated flights. It will also apply to SriLankan Airlines FlySmiLes Platinum and Gold members booked on an international itinerary arriving on a flight of less than 5 hours duration and connecting via CMB to and from any of the above-mentioned short haul sectors. This exception does not apply to other member Emerald and Sapphire customers.

Question 9

Airport Lounge Exclusions

Accepted Answer

American Airlines’ and British Airways' Chelsea lounge at JFK Terminal 8 is not included in the oneworld lounge access policy.British Airways' Concorde lounges are not included in the oneworld lounge access policy.Qatar Airways' Al Safwa First and Al Mourjan Business lounges in Doha (DOH) and Qatar Airways' Premium Lounges are excluded. However, oneworld members holding First or Business Class tickets on Qatar Airways or other oneworld members are invited to use the respective lounges.

Question 10

Exclusion of certain Business Class fares

Accepted Answer

Qatar Airways “Business Lite” fares are not eligible for lounge access.Finnair “Business Light” fares are not eligible for lounge access.

Question 11

oneworld connect Access

Accepted Answer

Eligible customers travelling on a oneworld connect journey involving Fiji Airways and a oneworld sponsor, either British Airways, Cathay Pacific or Qantas, will have access to a select number of global lounges. The general oneworld lounge access policy differs from the lounge access policy for oneworld connect. Visit the Fiji Airways member page for details.

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